Article 1. Identity
Maretti Services, with its registered office located at Piet Heinstraat 116, 860, 2501 CW Den Haag, registered under the Chamber of Commerce number: 84334738.
Article 2. Applicability & Conditions
These general terms and conditions apply to all quotations, invoices, and agreements of Maretti Services. By entering into an agreement, the customer accepts the general terms and conditions of Maretti Services.
Article 3. Prices and Quotations
The stated prices are based on an average passenger car. For larger vehicles, an additional charge applies, depending on the type of vehicle and the scope of the work.
All prices are based on average contamination and the maintenance condition of the vehicle. Additional costs may be charged in case of deviations.
Quotations are entirely non-binding and valid for a maximum period of 3 months from the date of preparation.
For treatments with an estimated price from €450, we require a deposit of 25% of the total price. This deposit is non-refundable in case of cancellation.
Article 4. Agreement, Deposit and Cancellation
An agreement is concluded after confirmation by email, letter, phone call, or text message.
For multi-day treatments or in case of longer waiting times, we charge a deposit of at least 25% of the total amount. Deposits are non-refundable. The deposit will be deducted from the final invoice.
Cancellations must be compensated as follows:
Cancellation up to 48 hours before the appointment: no costs. This excludes appointments where a deposit applies.
Cancellation within 48 hours before the appointment: 50% of the agreed total price.
Article 5. Travel Costs
For carrying out detailing services at the customer's location, we charge travel costs of €0.96 excluding VAT (€1.16 including VAT) per kilometre.
Article 6. Arrival Time and Delays
We aim to arrive at the agreed time at the location. Please note that delays may occur due to previous appointments running late or traffic conditions.
In case of an expected delay of more than 30 minutes, we will inform the customer as soon as possible.
We appreciate your understanding regarding possible delays and assure you that we do our best to keep these to a minimum.
Article 7. Payments
The invoice must be paid in cash or by bank transfer within the agreed payment term (14 calendar days).
In case of late payment, an interest rate of 1% per month will be due by operation of law and without prior notice of default.
In case of non-payment, the invoice amount will be increased by a fixed compensation fee of 10%, with a minimum of €75.
All complaints regarding the invoice must reach us by registered letter within eight days.
For all disputes, only the courts of The Hague shall have jurisdiction.
Article 8. Complaints
Complaints regarding our services must be reported in writing within 48 hours after completion of the service. We strive to resolve any complaints to the customer's satisfaction.
Article 9. Warranty
When installing a ceramic coating, the customer can expect the specified lifespan of the product. The results and lifespan depend on the use and maintenance of the vehicle.
Proper maintenance with recommended products ensures a long-lasting result. Poor maintenance will leave visible effects.
Liability only applies if the complete treatment (including required preparation work) has been carried out by Maretti Services.
After installation of a ceramic coating, the vehicle must not come into contact with external elements for at least 24 hours. During the first 7 days, friction, water contact, and chemicals should be avoided as much as possible.
Article 10. Intellectual Property and Ownership Rights
The complete content of the Maretti Services website (photos, texts, trade names, logos, and other graphic elements) is protected by copyright and/or other intellectual property rights. The content may only be used by Maretti Services.
In case of violation of these rules, Maretti Services will demand immediate removal of the information and take action with a penalty for unlawful use. This penalty may include compensation for damages, including legal and attorney costs.
Article 11. Force Majeure
In case of force majeure, we are not obliged to fulfil our obligations. We may suspend our obligations or permanently terminate the agreement.
Force majeure includes, among other things, strikes, fire, pandemics, business disruptions, power failures, and failures in networks or communication systems.
Bank and Company Details:
Bank: Knab
IBAN: NL 07 KNAB 0613 0576 27
BIC: KNABNL2H
Company name: Maretti Services
VAT number: NL003949930B39
For further questions or additional information, please contact Maretti Services via Email: Info@marettidetailing.com or Tel/WhatsApp: 06-87595889.